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Fequently Asked Questions
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Customer Care

General Quesitons


Answers

Why should I use your service?
Remodeling can be a risky business when you don’t know and trust the contractor. RemodelingBIDs dramatically lowers your risk and decreases the time you need to spend doing research. We meticulously pre-screen all the contractors we work with, and will only refer you to those we’re sure meet our strict quality standards.

What cities are serviced by RemodelingBIDs?
We serve the southern California region at this time. We will be active nationwide soon.

How do I get started?
Visit our home page to choose the category that best describes your remodeling project. If you have not registered with us before, you will be asked to choose a user name and password. You will be guided through our easy, set-by-step registration process, which includes filling out online forms that describe your project. Once you submit your detailed information, we will send you up to four referrals to contractors in your area.

Is it safe to share my personal information with you?
Absolutely. We use secure servers and we do not share your information with anyone. Your personal information is kept confidential and shared only with the contractors we refer you to.

How do you choose which contractors to refer for my project?
We match your needs with contractors in your geographical area who do the type of work you have described in your project summary.

Can I trust the contractors you refer me to?
Yes. Every contractor in our system has gone through a rigorous screening process that includes detailed background checks, licensing and insurance reviews, and reference checks with previous customers. You can also read reviews on each contractor.

How long will it take before I receive my free estimates?
We attempt to match you with in 48 hours. Depending on the type of referrals you need, it can take three to four business days.

What if I don’t like any of the contractors you refer?
You are welcome to request more contractor referrals. A customer service email will enquire to see if you’re happy.

How many estimates will I receive?
Most projects receive three estimates, but you are welcome to request fewer or more.

What should I do if no one contacts me?
By all means, let us know. We will follow up with the contractors we referred or send you additional referrals.

Do you guarantee the contractors’ work?
RemodelingBIDs takes no responsibility for the work done by contractors. However, each contractor we refer must offer a guarantee. Before signing an agreement with any contractor, be sure that all your questions have been answered and you know what the protocol will be if you are unhappy with the contractor’s work.

Why do I have to check the contractor’s qualifications? Don’t you do that?
All of our contractors have been through a complete background and reference check, and we take special measures to make certain their licenses and insurance are up to date. We also continually monitor their performance on jobs we have referred. However, for your own peace of mind, we suggest that you request a current copy of the contractor’s paperwork. Ultimately, your legal agreement is between you and the contractor; RemodelingBIDs is simply a referral agency that facilitates the business relationship.

What happens if I have problems with the contractor?
We want to know about it. Please contact us, and we will attempt to act as a mediator. As part of our code of conduct, we require contractors to be ethical and we hold them to the highest performance standards.

I forgot my user name and password. What should I do?
Visit http://projects.remodelingbids.com and click on FORGOT PASSWORD to reset your password, or call (866) 679-4145 and speak to a customer care representative.



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